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9. You are a coach, and you have a 11. Imagine that you are a project
player who is not putting in effort manager, and you have a team member
during practice. Which of the following who is consistently falling behind on
statements would be the most their tasks. Which of the following
appropriate to say to them? statements would be the most
appropriate to say to them?
A) You’re the best player on the team, so
you don’t need to practice. A) It’s okay if you’re not meeting your
deadlines, everyone falls behind
B) It’s okay if you don’t want to put in
sometimes.
effort during practice.
B) You’re the best team member we
C) Your lack of effort is negatively
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have, so you don’t need to worry about
impacting the team’s performance.
deadlines.
D) You don’t need to listen to me, just do
C) Your delays are negatively impacting the
whatever you want during practice.
project timeline.
E) I don’t think you’re capable of improving
D) I don’t care if you’re not meeting your
your skills.
deadlines, as long as the project gets
done.
E) I don’t think you’re capable of
completing your tasks on time.

Answer the questions 12-14 according to
the passage below.
10. Suppose that you are a customer service
representative, and you have a customer Next week, I will visit my family who live
who is being rude and disrespectful. in another city. I will take the train on
Monday and arrive in the afternoon. We
Which of the following statements
will spend some quality time together
would be the most appropriate to say
and catch up on each other’s lives. On
to them?
Wednesday, I will come back home.
A) I understand that you’re frustrated, but
there’s no need to be rude.
B) You’re always right, even if you’re being
disrespectful to me. 12. When will the author take the train?
C) I’m sorry, but I can’t help you if you’re A) Tuesday
going to be disrespectful.
B) Monday
D) I don’t care if you’re being disrespectful,
C) Thursday
I’m still going to help you.
D) Friday
E) It’s okay if you’re being rude, I’ll just
hang up on you. E) Saturday