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ON THE PHONE UNIT 4 - TEST 2
1. Secretary: Good morning, The Marine Company� 3. Nathan: Hello, it is Nathan speaking� How may I
������������������������������������������� help you?
Michael: Good morning� Could you put me through Evelyn: Hi� I bought a laptop online last Thursday,
to the manager, please? but it doesn’t work properly�
Secretary: ������������������������������������������� Nathan: Hold the line, please� I’ll put you through
to the customer services�
Michael: Sure� It is Michael Douglas�
Evelyn: OK� Thank you�
Secretary: I’ll check� Just a moment, please�
Evelyn makes a phone call to ........................ .
Michael: Okay� I’m waiting�
A) ask for a service
Secretary: I’m sorry, Mr� Douglas� He is in a
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meeting now� ������������������������������������������� B) make a complaint
Michael: No, thanks� I’ll call back later� C) report problems with delivery
Secretary: OK� Goodbye� D) learn about something more
Which of the following do not we use to
complete the conversation?
A) Would you like to leave a message?

B) May I ask who is calling?
C) How may I help you?
D) Can I leave a message for him?
4. A research company conducted a questionnaire
study about communication preferences of
teenagers� 100 teenagers joined the study� Here
2. William: I have many applications on my are some results of the study:
smartphone, but I usually use the applications Teenagers’ Communication Preferences
for buying something on the Internet and finding
my way in the traffic� 9 teens 4 teens
texting a writing a
letter
Rachel: I use lots of smartphone applications, message
but my favourites are about learning how to cook 11 teens
sending
something and improving my foreign languages� an email 45 teens
using social
16 teens
Daniel: I love my smartphone because it makes making a networks
my life easier with the help of applications� phone call
I mostly use the applications to practice my 15 teens
lessons and play educative games� talking face
to face
According to the information above, we cannot
say that ........................................... . Which of the following option is correct
according to the results of the study?
A) William uses his smartphone to do the online
shopping and find the places he wants to go A) Making a phone call is less popular than
B) Rachel learns new recipes and practices the sending an email among teens�
languages she knows via the applications on B) Most of the teenagers prefer talking face
her smartphone to face more than the other communication
C) Daniel uses some applications on his ways�
smartphone for only useful purposes C) Using social networks is the most preferred
D) they use some applications on their way of communication among teenagers�
smartphones to have fun and buy something D) Many of the teens like writing letters more
they need except Daniel than texting messages for communication�